Eligibility for Returns and Exchanges
Under this customer-facing standard, a no-reason return or exchange is available for 30 days from the date the order is delivered; accordingly, advance contact with Dash is required before dispatching a return or exchange.
Cancellation and Return Address
In practical terms, contact Dash to cancel before fulfillment ships because shipped orders must proceed through the Refund Policy; unless Dash gives an authorized alternative, the return location is 520 Forest View Rd, Lindenhurst, Illinois, 60046, United States and advance approval remains required.
Prepaid Return Arrangements
For customer clarity, customers are not charged return postage for an approved no-reason return or exchange because Dash covers it; the merchant also pays return shipping when an item is damaged, defective, incorrect, or incomplete.
No-Reason Return Exclusions
To state the rule precisely, a listed exclusion never removes remedies for damage, defect, wrong fulfillment, missing items, or another non-waivable legal right; in the same context, items made to order, marked clearance or Final Sale, issued as gift cards, or opened when intimate or hygiene-sensitive fall outside the no-reason policy, as reflected in this published policy.
Preparing an Item for Return
Only handling beyond a reasonable inspection may affect the refund, and only to the extent applicable law allows, while items should be sent back with supplied components and original packaging where that is reasonably practicable, as reflected in this published policy.
Refund Processing
Under this customer-facing standard, after receipt and inspection, an approved refund is returned to the original payment method within 5-10 business days, and a later statement date may result from the payment provider's own processing time, which is the stated customer standard.
Merchant Information
Business name: Dash
Trade name: Dash
Email: Support@bydaso.shop
Phone: 8183072269
Physical address: 520 Forest View Rd, Lindenhurst, Illinois, 60046, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)